At Deluxe Designs by Laura, every item is made to order and personalised specifically for you. For this reason, we kindly ask that you read our policy before placing your order.

Personalised Products

As all personalised items are custom-made, we do not accept returns, exchanges, or cancellations once your digital proof has been approved and production has begun.

Please check your proof carefully for spelling, grammar, dates, contact details, pricing, and any other information before confirming approval. Once approved, we cannot be held responsible for any errors.

Damaged or Incorrect Items

If your order arrives damaged or you have received the wrong item, please contact us within 48 hours of delivery with your order number and clear photographs of the issue. We will work with you to resolve the problem as quickly as possible.